Refund Policy
Effective Date: June 17, 2024
Digital Communication LLC
At Digital Communication LLC (“Company,” “we,” “us,” or “our”), we strive to ensure that our customers are satisfied with the services we provide. If for any reason you are not completely satisfied with your purchase, we offer a full refund within 14 days of the initial transaction date, subject to the terms outlined below.
1. Eligibility for Refund
To be eligible for a full refund:
– The refund request must be made within 14 days of the original transaction date.
– You must provide proof of purchase, such as an order confirmation email, receipt, or invoice.
– The service or product in question must not have been fully utilized or completed.
Refunds are applicable only to the services and products purchased directly from Digital Communication LLC through our official website https://digitelcommunication.com/ or approved channels.
2. Non-Refundable Items
Certain items or services are not eligible for refunds, including:
– Services that have already been delivered in full or completed.
– Custom or personalized services that are tailored to your specific requirements.
– Third-party products or services purchased through our website.
If you are uncertain about the eligibility of your purchase for a refund, please contact us.
3. How to Request a Refund
To initiate a refund, please follow these steps:
1. Contact Us: Email our customer support team at info@digitelcommunication.com or call us at (855) 554-7547 to submit your refund request.
2. Provide Required Information: Include the following details in your refund request:
– Full name
– Contact information (email and phone number)
– Proof of purchase (order number, receipt, or invoice)
– Reason for requesting a refund
3. Review Process: Our team will review your request and confirm your eligibility for a refund. The review process may take up to 5 business days.
4. Refund Processing Time
Once your refund is approved:
– Refunds will be issued to the original payment method used during the purchase.
– Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
If you do not receive your refund within the stated time frame, please contact us for further assistance.
5. Cancellations
If you wish to cancel a service or order before it has been delivered or initiated, you may do so by contacting our support team. Cancellations made within 14 days will qualify for a full refund.
6. Exceptions to Refund Policy
In rare cases, we reserve the right to deny refund requests, such as:
– Repeated or excessive refund requests from the same customer.
– Suspected fraudulent activity or misuse of our services.
If a refund request is denied, we will notify you and provide an explanation for the decision.
7. Contact Information
If you have any questions about this Refund Policy or need assistance, please contact us:
Digital Communication LLC
11711 Hallwood Dr, El Monte, CA 91732
Email: info@digitelcommunication.com
Phone: (855) 554-7547
Website: https://digitelcommunication.com/